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06 — Commerce & Retail Media

Past ad ROAS,
to platform GMV.

Ads alone don't decide retail platform performance. Assortment, pricing, reviews, product detail pages and promotions all have to line up. OpenNexus provides retail media management and commerce consulting from one team.

CoupangNAVER ShoppingAmazonRakutenRetail Media
Overview

We advertise right where the purchase happens, and build a product lineup that sells.

Retail media reaches customers just before they buy. But if the product isn't competitive, only the ad spend goes up. From product structure analysis to P&L management, we run with platform GMV and profit on the same sheet.

01

Retail media management

We run each platform's ad products by keyword, product and category.

02

Commerce consulting

We improve assortment, pricing, detail pages, reviews and promotions together.

03

P&L-led management

Decisions are based on GMV, TACoS and profit by product, alongside ad ROAS.

Challenges

Commerce ads
problems we solve.

Q1

Our ad ROAS is high, but total sales haven't moved.

We separate purchases that would have happened anyway from new sales the ads created. We look at organic and ad sales together and concentrate budget on products and keywords with the most incrementality.

Q2

We spend on ads but nothing is left over.

We reset ad targets on a P&L basis that reflects product cost and platform fees, and restructure operations around profitable products.

Q3

We get as many clicks as competing products, but they don't convert.

We audit detail pages, price competitiveness, review count and rating, and shipping terms, and fix what is holding back CVR in order of impact.

Q4

We sell on more platforms now and can't keep up.

We pull operating data from every platform into one dashboard and give each platform a role (sales, new customers, inventory clearance) to manage against.

Capabilities

From ads to products,
commerce A to Z.

One team covers retail media management, platform consulting and commerce data analysis.

01

Retail media advertising

We run ads on Coupang, NAVER, Amazon and other platforms by keyword and product.

  • Coupang Ads
  • NAVER Shopping Ads
  • Amazon Sponsored Ads
02

Product · category strategy

We separate hero, strategic and margin products, and set each product's role and ad strategy.

  • Product portfolio analysis
  • Bundle · option design
  • Category entry strategy
03

Detail pages & content

We plan detail page structure, thumbnails and review acquisition to raise CVR.

  • Detail page improvements
  • Thumbnail A/B tests
  • Review acquisition strategy
04

Promotions & seasonal operations

Pricing, ads and inventory run together around platform promotions and seasonal events.

  • Promotion · deal management
  • Seasonal calendar
  • Coupon · pricing strategy
05

Brand stores

We build brand stores on each platform to grow repeat purchases and loyal customers.

  • Brand store build
  • Follower · repeat purchase management
  • Store content
06

Commerce data analysis

We combine ad, sales, inventory and review data to support P&L-based decisions.

  • P&L dashboard
  • Competing product monitoring
  • Incremental sales analysis
Process

Commerce process

01Diagnose

Product · P&L audit

We audit product structure, pricing, reviews and ad efficiency.

02Fix

Fix the basics

We improve conversion factors such as detail pages, thumbnails and options.

03Advertise

Run ads

We run retail media according to each product's role.

04Grow

Grow sales · profit

We scale sales with promotions and new platforms.

Channels & Tools

Platforms

  • Coupang Ads
  • NAVER Shopping · Smart Store
  • 11st
  • Gmarket · Auction
  • Kakao Shopping
  • Amazon Ads
  • Rakuten
  • Qoo10
  • Tmall · JD
  • Shopee
KPIs

KPIs we manage

Gross merchandise value (GMV)Ad ROASTotal ad cost of sales (TACoS)Profit by productConversion rateNew buyersRepeat purchase rateSearch rank · share
FAQ

Frequently asked questions

Can we get consulting without ad management?
Yes. That said, results are strongest when ads and product improvements move together, so we usually recommend running both.
Which platform should we start with?
It depends on your category and target customers. We analyze category demand and competitive intensity on each platform and recommend a priority order.
Do you handle overseas commerce such as Amazon and Rakuten?
Yes. Together with our global team, we handle overseas marketplace onboarding, advertising and localized content.
What do you report performance against?
Alongside ad ROAS, we report total platform sales (GMV), total ad cost of sales (TACoS) and profit by product.

We start by auditing
your current account.

Tell us your goal, monthly budget and timeline. Within 2 business days, the strategy team assigned to you will send an account audit and a first proposal.

Ask Nexa, our chat assistant